Authors
The people behind the digest.
These bylines are editorial personas used by PatchDay Alert to organize coverage by beat. Accountability for published content sits with the PatchDay Alert editorial desk ([email protected]).
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Operations Writer
Morgan Ellis
Morgan covers the operational side — patches, outages, endpoint management, M365 updates, and what a vendor change actually means for Monday morning. She writes from the perspective of someone who's had to explain impact to a change board more times than she'd like.
5 articles
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Analysis Writer
Claire Donovan
Claire is the one who notices when three unrelated vendor updates are actually the same problem. She writes about the patterns behind ticket spikes, release notes, and IT trends — less for the person doing the patching, more for the person deciding what to prioritize next.
8 articles
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Runbook & How-To Writer
Ben Carter
Ben writes the articles that a service desk lead would actually forward to the team — checklists, triage steps, escalation criteria, and troubleshooting guides you can hand to a tech without additional context. If it doesn't have a clear next step, he's probably not done writing it.
2 articles
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Opinion Writer
Victor Hayes
Victor is the one who'll say what everyone on the team is thinking but nobody put in the ticket. He writes about bad tools, vendor nonsense, and the gap between what a product page promises and what the rollout actually looks like. Dry, direct, and not interested in being diplomatic about it.
9 articles